Discussion about this post

User's avatar
Courtney Clapper's avatar

So glad my Substack resonated with you!!

Philippa Taylor's avatar

Add value before you touch the price is the half of the sentence that gets skipped. Most added value turns out to be another feature nobody asked for, when what actually lifts spend per member is being known. Nearly four decades in PR and the pattern held in every category: the businesses getting more from the same customers were the ones who could tell you what stage of life she was in. Cheaper than a new perk, and much harder to copy.

1 more comment...

No posts

Ready for more?